* washing tip *
-미온수에서오염이있는곳을부분세탁하는것이제일좋습니다.
-에코백 전체 세탁시에는 30도이하 미지근한 물에 중성세제를 풀어 뒤집은 후 단독 손세탁 방법을 추천해 드립니다.
-세탁기에그냥넣고돌려서세탁하시는경우세탁물은반드시뒤집은후빨래망에넣어 울샴푸/울코스로 찬물 세탁을 해주고, 섬유 유연제는 피해주세요.
CHECKUP
Shipping Information - International shipping fee may vary depending on regulations of foreign countries.
Shipping Period - Please take into consideration that some products may take additional time for delivery and processing.
- Important: Your order is shipped once your payment has been cleared.
- Average International shipping time is up to 7-15 days (Based on Korea business days).
Precautions of Return - Requesting cancellation is only available when your order is in preparing status.
- Change of mind exchange and Return is not available for international shipping items.
Exchange / Return policy for defective and wrongly shipped items - Please contact our Customer service center within 1~3 days after receiving your package and send us return tracking number in 7 business days.
- While making an inquiry to our Customer Service Center include the following information to hasten the process:
Please provide your name and order number
Missing Items - If any of your item(s) is missing in your parcel, please contact our CS team within 3 days from you receive the box. When contacting us, please send us the pictures described below.
(Picture of the box, Picture of all items you received, Order list, pictures of each barcode of the item)
- If confirmed of missing, we will send you the product right away, however, some products may go out-of-stock.
Return Address onemorebag 2F (2nd Floor), 6-1, Pirundae-ro, Jongno-gu, Seoul, Republic of Korea